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Standard Terms and Conditions

Standard Terms and Conditions

Please note that these are the general booking Terms and Conditions as imposed by My Travel Expert. These policies are to be held as an addendum to term and cancellation policies as provided by service provider such as airlines, tour operators, hoteliers etc.


TERMS & CONDITIONS


My Travel Expert acts as a travel agent only. We sell various travel related products on behalf of numerous transports, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. My Travel Expert ‘s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not My Travel Expert. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with My Travel Expert. It is important that you and all members of the travelling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of a couple or a group we will be happy to provide you with more than one copy of this confirmation if requested.

 All reservations have been booked under the terms & conditions laid down by the airlines and tour wholesalers. Please pay particular attention to the clauses covering amendments and cancellations as detailed in their brochure. My Travel Expert reserve the right to also impose these fees and our “Terms of Trade” is detailed herein for your benefit.

LIABILITY

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part. My Travel Expert cannot accept any responsibility for any act, omission or default, whether negligent or otherwise, of any travel service provider cruise lines, airlines, hoteliers, tour operators or any other supplier in connection with your holiday and over whom we have no direct or exclusive control. In no event shall we be liable for injury, loss or damage occasioned by the negligence or any incidental or consequential damages, including but not limited to loss of profits, savings arising out of or in any way connected with your travel bookings. We reserve the right to cancel or modify itineraries or bookings where circumstances require. We act as an agent for service travel providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. Bookings are made on your behalf subject to the Terms & Conditions imposed by those service providers. Your legal recourse is against the specific provider and not My Travel Expert. If, for any reason, any travel service provider is unable to provide services for which you have contracted, your remedy lies against the provider and not My Travel Expert.

QUOTED PRICES

All prices quoted are correct at the time of issue. Deposits are held against reservations and are not a price guarantee. Prices may fluctuate depending on exchange rates. Further taxes or surcharges may be imposed even after final payment has been made.

PAYMENT OPTIONS

All prices are based on payment by cash, cheque or eftpos. Cheques will not be accepted for travel within 10 working days of travel. Credit card surcharges may apply when paying by credit card. If you intend to pay by credit card to obtain reward points it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or tour wholesaler accepts this type of card as form of payment. Wherever possible your credit card payment will be forwarded on to the operator/airline providing the service.  We are able to accept credit card in store, surcharge for American Express, Premium/Corporate Visa or Mastercard is 2%. Standard Visa or Mastercard is 1.45%. Or visit https://pay.travelpay.com.au/MYTRAVELE to pay for your travel arrangements instantly online.

TAXES & LEVIES IMPOSED

Various countries, states, cities, towns and airports around the world and in Australia impose a variety of Security, Airport & Departure Taxes and room taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveller.

GOODS & SERVICES TAX

Where applicable prices quoted do include goods and services tax or similar tax ("GST"). GST does not apply to international travel.

PRIVACY POLICY

In order for My Travel Expert to process your booking and provide the Tour/Journey to you, you will need to provide to us, and we will need to use personal information. We will provide you with a booking form that requires completion for us to collect the relevant information. We will need to provide your personal information to service providers, as well as customs and immigration authorities. We may also provide your personal information to security and credit checking organisations. Some of the persons to whom we provide your personal information are located overseas, including in countries that may not provide the same level of protection of personal information as Australia. By making a booking you give us your consent to use and disclose your personal information in the manner described here.

We may also use your name and the contact details for marketing purposes, unless you tell us that you do not want us to do so. You may do this by contacting us and requesting removal of your personal information for marketing purposes. We will otherwise deal with your personal information in accordance with our Privacy Policy, which can be found on our website or provided on request. http://www.mytravelexpert.com.au/About-Us/Policy

TRAVEL INSURANCE

Your holiday safety and enjoyment is important to us and we support the Australian Government’s recommendation that all people travelling take out travel insurance. Therefore in providing you with the total cost for your travel arrangements we have included a quote for travel insurance. To help you identify which is the most suitable policy for you we have included a copy of our brochure. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances. If you have any pre-existing medical conditions (as defined in the brochure) then cover for this may need approval by the Insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with the Medical Assessment Form for completion and return to us.

Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs.  Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording.

If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance you will be requested to sign an Indemnity Form before travel documents will be released.

SPECIAL REQUESTS

If you have any special requests: i.e. aisle or window seats, special dietary requests, airport assistance or hotel room type every attempt will be made by us to accommodate your request, but as we are not the ultimate service provider we are not in a position to be able to guarantee the request.

PASSPORTS:  

Please refer to: www.dfat.gov.au for Australian passports to get the latest & complete information, for other citizens please contact your relevant embassy or consulate.

Some common points to be aware of: Passports are required for all international travel. Most passports must have a minimum of 6 months validity from the date of scheduled return to Australia and entry into some countries including the USA must be a “machine readable passport”. Any Australian passport issued outside of Australia may not be a “machine readable passport”. You are required to comply with all laws and regulations relating to travel, and can contact the Australian Department of Foreign Affairs & Trade for a renewal passport www.dfat.gov.au Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.

If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visa for other countries and if you have a previous criminal record you could be denied entry into your country of destination.

Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey, and we do not accept any liability whatsoever.

VISA REQUIREMENTS

Certain countries require a Visa for entry prior to arrival and in some instances can take time to obtain, so please ask your travel consultant before you book your travel arrangements. It is your responsibility to ensure that you have valid passports, visas and re-entry permits. Any fines, penalties, payments or expenditure incurred as a result of such documents not meeting the requirements will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip, please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. If you wish, we can obtain visas for you through this external service and fees will apply. Obtaining visas however and the assurance that you have the necessary visas for your travel itinerary is the sole responsibility of each traveller. You are advised to check and make thorough investigation as to these requirements and to satisfy yourself that you have the necessary documentation required prior to your departure.

For travel to USA passengers need to apply for approval under the Visa Waiver Program. Go to https://  esta.cbp.dhs.gov/esta up to 72 hours before departure The application fee is USD14.00 and payable via credit card It is valid for two years for holders of a valid passport. These are requirements of the US Government and unfortunately, if you do not obtain the requisite travel visa or preapproval under the Visa Waiver Program at least 72 hours before departure you will be denied boarding on your flight.  To apply for a Canadian ETA visit http://www.cic.gc.ca/english/visit/eta.asp, Cost is CAD7.00 Also required prior to 72 hours before departure.

If you plan to undertake independent travel whilst in Europe or elsewhere our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visa are required.

DEPARTMENT of FOREIGN AFFAIRS & TRADE WARNINGS

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world, the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability. Should you wish to check with the Department of Foreign Affairs their web address is www.dfat.gov.au  There is also another service provided to Australian travellers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service, and for consulate warning www.smartraveller.gov.au .

INTERNATIONAL DRIVING PERMITS

If you intend driving overseas an International Driving Permit (IDP) is a useful travel document and is required for renting a motor vehicle in many countries. Also most car rental companies require a credit card imprint before allowing the vehicle to be hired. If you require more information on either of these please ask your travel consultant.

GETTING TO THE AIRPORT

We are able to arrange transfers to Sydney airport and the cruise terminal via coach, private shuttle and limousine.  We are also able to arrange pre and post accommodation in Sydney.  Please speak to your consultant to confirm your transfer arrangements.

FREQUENT FLYER PROGRAMS5 

Most airlines offer Frequent Flyer Reward Programs – if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard you should keep all boarding passes so that you can verify this against your Points Summary after travel has been completed. NB: Frequent Flyer points are not always awarded on special fares with some airlines.

TRAVELLERS HEALTH ADVICE

Some areas of the world have special vaccination and health requirements. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.

 

PHONE CARDS

No doubt you are aware of the huge expense of phoning home while you are travelling.    When you are away a Global SIM is the easy way to make local, national long distance, International and Mobile phone calls.

FOREIGN CURRENCY

We are able to assist you with a range of foreign exchange.  By simply prearranging some cash prior to your departure you will save both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 7 working days prior to departure for orders to be processed. A nominal service fee may be applicable. We are also able to issue Cash Passport Cards in store where you are able to load a number of currencies to the card and use whilst travelling.  Please ask your consultant for information on this product.

THEATRE, SPECIAL EVENT & SHOW TICKETS

We are able to book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking ensures your seats and pre-payment ensures that you don’t have to stand in long queues in the hope that you may get a ticket. Ask your consultant for details on what is on and when and we will be happy to assist you in any way possible with this. We strongly recommend purchasing front of line tickets when visiting major tourist attractions anywhere in the world.  We are able to assist in purchasing tours that contain these.

CHECK-IN PROCEDURES

Each airline has their own formalities on check-in procedures so please read your itinerary for the correct departure terminal. Please ask your travel consultant for further information. International flights out of Sydney require a maximum of 3 and minimum of 2 hours prior to departure.  Australian domestic flights require passengers to check in 1 hour prior to departure. Photo ID may be required for domestic check-in, a Medicare card is also accepted as ID.

For all onward international flights please reconfirm your flights directly with the airline concerned by contacting them in each city and providing a local telephone contact.

MENU OF CHARGES

AIRFARE TICKETING FEES

Domestic Airfares

AU$33.00 Per Ticket to $300.00 fare $38.00 to $700.00 fare $44.00 -$77.00, the higher the fare

Trans Tasman / Pacific Islands Airfare

Starting from AU$55.00 Per Ticket charge relative to the fare value

Asian Airfare

Starting from AU$77.00 Per Ticket, charge relative to the fare value

Tickets to Europe, Africa and the Americas

Premium economy

Business Class

Starting from AU$110.00 to $125.00  Per Ticket economy

$250.00 and higher if higher fare

$350.00 to $500.00

Regional Airfares (Outside Australia)

AU$77.00 Per Ticket

Ticketing  fee $11.00 for fares to $500.00

Ticketing fee $22.00 for fares over $500.00

 

Air Extras

Air tickets $3.00, add minimum $7.00 for us

Frequent Flyer Redemptions

From AU$100.00 Per Ticket

COACH & RAIL TICKETS

Domestic Coach & Bus

AU$11.00 Per Ticket

Great Southern Rail

AU$33.00 Per Ticket

Overseas Coach Tickets

AU$33.00 Per Ticket

Overseas Rail

From AU$33.00 Per Ticket

ADMINISTRATION FEES

Deposit (In addition to Supplier Payment) Non-Refundable

AU$100 per person

Amendment Fees

Calculated at time of amendment

Visa Processing Fees

AU$60.00 Per Visa

RUSSIAN/BRAZIL/INDIA/KENYA

minimum $88.00 per visa

Easy electronic visas eg Canada and USA $22.00 per person.

Courier Fees

At Clients Expense

Late Booking Fee

Service Fee Charged Prior to Reservation being made

Credit Card Surcharges

2% of the Chargeable Amount

MTE & SSS CANCELLATION FEES

Cancellation Date

Cancellation Amount

2 Months or more  Prior to Departure

Deposit

1 Month Prior to Departure

10% or Deposit whichever is higher

2 Weeks Prior to Departure

25% or Deposit whichever is higher

1 Week Prior to departure

50% or Deposit, Whichever is higher



Please note that cancellation fees as charged by My Travel Expert are in addition to those charges by the suppliers and wholesalers whom we have organised your travel arrangements with. Please note all MTE Fees, Surcharges and commission percentages are non-refundable.